Emotional Intelligence in the Workplace

What is Emotional Intelligence?
Emotional Intelligence (EQ) refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. Emotional intelligence has 5 main elements:

  1. Self-Awareness: The ability of the person to recognize and understand his own emotions and moods, and the effect of those emotions and moods on other people.
  2. Self-regulation: The ability of the person to regulate and control his own feelings and express them appropriately.
  3. Motivation: The person’s interest in continuous learning and self-improvement.
  4. Empathy: The ability to understand other people’s emotions and reactions.
  5. Social Skills: The ability to interact well with others.

The Importance of Emotional Intelligence in the Workplace.

Based on research conducted by the World Economic Forum, Emotional Intelligence is predicted to be one of the top 10 skills for employees by 2020. Therefore, from now on, you should be aware that the success of your organization will be influenced by the emotional intelligence of your hires and not only by the technical skill-set of your potential candidates and employees.

How to Hire for Emotional Intelligence?

1. Administer a Pre-Employment Emotional Intelligence Test
One of the easiest ways to measure emotional intelligence is by investing in a valid and reliable pre-employment EQ test. This test allows you to measure your candidates’ and current employees’ ability to recognize, evaluate, and regulate their own emotions and those of others, allowing you to make more informed hiring and promotion decisions.
Try Testello’s Emotional Intelligence Test for Free

2. Behavioral Interviews
Behavioral interviews are proven to be effective in evaluating the emotional intelligence levels of your potential candidates. Start the interview by making it conversational and informal, as this will allow you to get real answers from the candidate. Ask your candidate a question about a hypothetical situation and observe how he/she reacts. Inquire about previous challenges and how did they react to it in order to assess actual actions and behaviors.

3. References and referrals
A referral – an employee who works in your company and refers a candidate for a current position – knows how the company works, its culture, and its work ethic, so he will most probably recommend a candidate who is suitable for your company and the job. References can also help you in hiring for emotional intelligence, as they’ll provide you with information on how the candidate used to behave in his/her previous job.

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